Toyota is the largest automobile manufacturing corporation in Japan. But several decades ago the company began its work with the mass production of automatic weaving machines. Gradually the concern grew and developed, new trends in work appeared. Since the 1990s, the company has set a course for sales growth and the development of its own dealer network. This became the basis for the beginning of a new milestone in the history of the enterprise - a stage of active growth.
In 1998, the first representative office of the concern appeared in Russia (). Back then it was an office whose purpose was to assess the market situation and stimulate increased sales. Later, a decision was made to create a national company that would deal with marketing issues.
Since 2002, the company's divisions have been successfully operating in Russia. The enterprise is considered a strategic base automobile manufacturer. In the Russian Federation, 105 people deal with sales issues official dealers+ there are authorized representatives in almost 100 cities.
Dealers not only sell cars from a world-famous concern, but also provide high-quality warranty and service. The operation of the establishments is based on the “Three S” principle: warehouse, service station, car showroom.
Therefore, buyers of the manufacturer’s products can be confident in their quality. In 2015, 14 models were presented on the Russian market
Official dealers
This company has 101 representative offices in 68 locations Russian Federation.
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Reviews and complaints
Ekaterina Kutuzova
24.08.2017 15:07
Reviews about the branch network
03.03.2019 01:08 Igor →I was just about to buy a new Corolla from them, thank you for the review!!! But most likely I’ll buy a Volkswagen from now on
16.12.2017 15:16 Dorbyatsky Sergey →A good dealer, I had several requests including the purchase of a car, everything was very polite with understanding of the quality, this is not my first experience of buying and contacting dealers, for example, Audi Chevrolet Honda and our Lada, which I don’t even want to discuss, it’s just a nightmare! Toyota, probably best service very satisfied! The employees are knowledgeable, polite, will always listen, and will help you out, starting from buying a car. If anyone has any questions, call me, my phone number is 8 918 447 22 17 Sergey
24.08.2017 15:08 Catherine →On March 18, 2017, I arrived at the Toyota Center Togliatti, picked up a Toyota Corolla car, made an advance payment and asked for pre-sale preparation of the car, installation of additional equipment on it (two alarms: one with auto start, the second with a mechanical lock; in addition, a radiator grille and crankcase protection). I agreed that the employees would prepare all the documents and the car. Then I arrived on March 25, 2017, signed the documents, made the final payment for the car, made a visual inspection of it, picked up the car and left happy with my purchase. But my joy did not last long. The car was used very little and as a result, I did not immediately identify the fact that the car was handed over to me in poor condition. The car was serviced only by an official Toyota dealer. In the first half of August 2017, the plastic cover of the music panel in the upper left corner cracked, slightly offset to the right. Having discovered it, I was very upset, I immediately called the Toyota Center Samara North dealership, and not in Togliatti, because... I live in Samara, where I was offered to undergo diagnostics. Made an appointment for 08/15/2017. Over the phone, I asked the specialist a question about what could have caused the panel to crack, to which he replied that it could have happened as a result of mechanical stress. By the end of the day, the crack had spread further: the panel had cracked in two places in the upper left corner and in the lower left corner. Having brought the car in for diagnostics, the employee visually inspected the car, found no mechanical damage on the outside, and took it away for diagnostics. Then I was invited by specialists from Toyota Center Samara North and showed me that the panel on the inside was sealed with glue and the clip was broken off. Together with them we took photographs. They explained to me that this panel could only be broken for me as a result of installation in the car additional equipment(alarm) which was installed for me at the official Toyota Togliatti dealer (on Voskresenskaya Street, 16), where I bought my car, the car was not serviced in any other centers, I did not install any other additional equipment. I paid 1,300 rubles for the diagnostics and immediately called the Toyota Togliatti dealership center. I explained everything to the specialists over the phone and sent them photographs. I was told that the car needed to be brought to Tolyatti for diagnostics, which was done on August 16, 2017. A Toyota-Togliatti employee took the car for diagnostics, handing over in reverse, he almost hit my car and the Toyota Camry that was parked there. The diagnostics took place in our presence, Toyota-Tolyatti specialists confirmed that the music panel on the inside was sealed with glue and the clip was broken off. They said that they store the video recording for only 3 months and in the conversation they said that it happens that they glue panels and do many other things, but clients are unlikely to know about it! They began to offer to install additional equipment and only then would they replace the panel with a new one at their own expense and effort! I WROTE AN APPLICATION TO THE CLIENT DEPARTMENT WITH THE HOPE THAT THEY HAD DECENT EMPLOYEES WORKING FOR THEM, BUT I WAS WRONG ABOUT THIS!!! Toyota-Tolyatti employees, while installing additional equipment for me (2 alarm systems), damaged the new music panel during installation and sealed it on the inside. They made pre-sale preparation of the car, knowing that the car parts were broken, handed it over to me already in a faulty condition according to the acceptance certificate, thereby hiding the fact of the breakdown, which visual inspection it was impossible to detect, because There was no obvious damage from the outside. The panel was damaged only on the inside, where they glued it together and then installed it on my car. As a result of rare use of the car, the breakdown was detected when the car had driven 1312 km. If the car was driven more often, the panel would crack in the first month of operation! A customer service employee called today on August 24, 2017 and told me over the phone that I was denied the opportunity to eliminate this damage, namely, replace the panel with a new one at the expense of own strength and funds of the Toyota-Tolyatti center. I will go to Tolyatti on August 26, 2017 for an official response on paper, because... I live in Samara. Today I called the Russian hotline and explained the whole situation to them. They promised to help me figure it out. I hope for the Customer Service of Russia and Toyota Motor. In case of refusal, I will do an independent examination and go to court. And I will never recommend TOYOTA to all potential buyers and owners of cars. Dealership Toyota-Tolyatti. Guys, when buying or servicing your car in Tolyatti, check everything thoroughly, and best of all, be present during all the pre-sale preparation and servicing of your car, in order to avoid in the future the fact of identifying any kind of breakdown that Toyota-Tolyatti employees (Togliatti, st. .Voskresenskaya, 16) will be hidden from you!!!
14.12.2015 00:17 Eugene →I had a problem with a knocking sound in the engine when warming up. Toyota Camry 2015. The center's specialists, when listening to the engine, stated that they did not hear any extraneous knocking in the engine. To convince them, they demonstrated the same car, without wings and hood and bumper, in their paint shop, where the engine was also knocking. Here is a link to the knocking of my engine. https://youtu.be/TBo1ZLMAnWk You can clearly hear at 7.30 minutes a knock that is not normal. Only the deaf cannot hear it. In short, there are no engine specialists in this center.
Toyota- the largest Japanese automobile manufacturing corporation. Active promotion of the Toyota brand on Russian market dates back to the early 90s, when the first official dealers of the company appeared in Russia. In 1998, the company opened a Moscow representative office of Toyota Motor Corporation. Since April 1, 2002 national company Marketing and Sales, Toyota Motor LLC began operating in Russia. This company is the strategic base of Toyota, which plays a key role in the development of the business of selling Toyota and Lexus cars and spare parts in Russia.
In 2008, a new multifunctional complex of Toyota Motor LLC was opened in the Mytishchi district of the Moscow region. Currently in Russia sales and service Toyota cars engaged in 98 official dealers and authorized partners in 68 cities. Toyota Center Minsk operates on the territory of Belarus. All of them sell Toyota cars and spare parts, and also provide service in full accordance with high standards Toyota quality.
Toyota Motor LLC focuses on the development of the segments of SUVs and business class sedans and offers Russian consumers models that occupy various niches in these segments. Today there are 14 Toyota car models on the Russian market: 6 passenger cars– Camry, Corolla, Prius, Auris, Verso and GT 86, 3 SUVs – Land Cruiser 200, Land Cruiser Prado and Highlander, RAV4 and Venza crossovers, Hilux pickup, Alphard minivan, as well as the Hiace model in the commercial vehicle class. All the lineup Toyota cars are presented on the official website toyota.ru. Here you can also find information about the service provided to the company’s clients; about the terms of crediting the purchase, information for corporate clients, etc.
