When compiling ratings of insurance companies, the financial performance of insurers and the results of popular voting are assessed. The frequency of litigation involving insurance companies and the compliance of CASCO rules are also taken into account.
Expert rating of insurance companies
The expert rating of insurance companies (or the reliability rating of insurance companies) is compiled on the basis of data from the authoritative rating agency "Expert RA". When determining the rating, the financial performance of insurers is assessed. According to the Expert RA classification, the following assessments are used:
- Maximum level of reliability.
- , , Very high level of reliability.
- , ,High level of reliability.
- , ,Satisfactory level of reliability.
- , ,Satisfactory level of reliability.
- , , Low level of reliability.
- Very low level of reliability.
- Unsatisfactory level of reliability.
- Failure to fulfill obligations.
- A temporary administration was introduced.
- Bankruptcy, license revocation, liquidation.
- 3 IC – rating “Maximum level of reliability” (ruAAA): VTB Insurance, Ingosstrakh, SOGAZ.
- 11 SK – rating “Very high level of reliability” (ruAA+, ruAA, ruAA-): AIG, AlfaStrakhovanie, Alliance, VSK, Liberty Insurance, MAX, Renaissance Insurance, RESO-Garantiya, RSHB-Insurance, Energogarant, ERGO.
- 8 SK – rating “High level of reliability” (ruA+, ruA, ruA-): Absolut Insurance, Zetta Insurance, PARI, Rosgosstrakh, Spasskie Vorota, Surgutneftegaz, Chulpan, Yugoria.
- 10 SK – rating “Satisfactory level of reliability” (ruBBB+, ruBBB, ruBBB-, ruBB+, ruBB, ruBB-): Adonis, ASKO-INSURANCE, Astro-Volga, Helios, Geopolis, D2 Insurance, OSK, Soglasie, Tinkoff Insurance, UralSib .
- 1 SK – rating “Low level of reliability” (ruB+, ruB, ruB-): Help.
A high rating (ruA- or higher) is recognition of the company’s reliability by the expert community. The described situation reflects the situation as of May 30, 2019.
People's rating of insurance companies
Policyholders evaluate a variety of non-obvious performance indicators of insurance companies. Among them, for example, the quality of services, the friendliness of the staff, the speed of service, the speed of processing the necessary documents, and so on. At the same time, a regional company may receive a high rating, while a large insurance organization with an extensive branch network, on the contrary, may “go into the red.”
The national rating of insurance companies has a number of features. Thus, policyholders are much more likely to share bad experiences, and there are more negative reviews than neutral or positive ones. In addition, reviews are not always objective. Sometimes messages with an overly emotional tone are left by policyholders who themselves violated the terms of the contract and did not receive compensation as a result of their own actions.
Anyone can influence the formation of the people's rating - to do this, just leave a review of the work of the insurance company.
Financial rating of insurance companies
Financial rating compares insurers based on statistical indicators. The financial rating is based on the official reports of insurers, which are published quarterly by the Central Bank of Russia. Sales of insurance services to legal entities and individuals are taken into account.
The key indicator being assessed is the level of payments. The payout rate shows the percentage of premiums that the insurance company paid out as claims per year. The optimal payout level on the Russian market is approximately 55-65%.
If the percentage is too high (say, 75% or higher), the insurance company inadequately assesses the risks or significantly reduces sales volumes. Both situations indicate potential financial problems for the insurer.
If the percentage is too small (say, 40% or less), the insurer is likely to save on payments. The company underestimates the amount of insurance compensation or often refuses to pay for insured events. This hypothesis is indirectly confirmed by the judicial rating of insurance companies. If a company skimps on payouts, it almost certainly also has a high litigation rate relative to its reported losses.
Judicial rating
The court rating evaluates how many lawsuits involving an insurance company occur per reported insured event. Insurers do not always sue policyholders. Sometimes two insurance companies act as opponents in court. Financiers also litigate against other legal entities in non-insurance matters, such as landlords or government agencies.
However, practice shows that the lion's share of litigation falls on litigation with policyholders. That is why the judicial rating of insurers makes it possible to fairly accurately assess the likelihood of litigation when filing an insured event.
Loyalty rating of insurance rules
The CASCO loyalty rating helps to understand how much the company's voluntary car insurance rules take into account the interests of the car owner. The higher the loyalty of the rules, the less likely it is that controversial situations will arise when settling a loss.
Public Joint Stock Company Insurance Company Rosgosstrakh
1. insurance against accidents and illnesses
2. health insurance
3. insurance of ground transport (except for railway transport)
4. insurance of railway transport vehicles
5. insurance of air transport vehicles
6. insurance of water transport vehicles
7. cargo insurance
8. agricultural insurance (insurance of crops, crops, perennial plants, animals)
9. insurance of property of legal entities, with the exception of vehicles and agricultural insurance
10. insurance of citizens’ property, with the exception of vehicles
11. civil liability insurance for vehicle owners
12. civil liability insurance of aircraft owners
13. insurance of civil liability of owners of water transport vehicles
14. civil liability insurance for organizations operating hazardous facilities
15. insurance of civil liability for damage caused by defects in goods, works, services
16. insurance of civil liability for damage to third parties
17. business risk insurance
18. financial risk insurance
19. insurance of civil liability for non-fulfillment or improper fulfillment of obligations under the contract
20. civil liability insurance of owners of railway vehicles
21. reinsurance
22. compulsory insurance of civil liability of the owner of a hazardous facility for damage caused by an accident at a hazardous facility
23. compulsory insurance of civil liability of vehicle owners
24. voluntary personal insurance, with the exception of voluntary life insurance
25. voluntary property insurance
26. compulsory insurance of the carrier’s civil liability for damage caused to the life, health, and property of passengers during transportation
27. compulsory state insurance of life and health of military personnel, citizens called up for military training, private and commanding personnel of the internal affairs bodies of the Russian Federation, the State Fire Service, employees of institutions and bodies of the penal system, employees of the National Guard of the Russian Federation
28. compulsory state insurance of life and health of military personnel, citizens called up for military training, private and commanding personnel of the internal affairs bodies of the Russian Federation, the State Fire Service, authorities for control of the circulation of narcotic drugs and psychotropic substances, employees of institutions and penal authorities systems as amended by the Federal Law dated July 3, 2016
Which insurance company is better? This question is usually asked by policyholders who are taking out a policy for the first time, as well as those who have had negative experiences with insurance companies. Most often people are interested in the issue of timely payments for insurance cases and reliability, which, in the opinion of many, can be provided by insurance companies with government support.
Principles for choosing an insurer
Most often, the choice of a company is influenced by subjective reasons, such as: the proximity of the insurance company’s office, the cost of the insurance policy, the competence of the employee or insurance agent. Some of these factors may be important in each individual case, but are not decisive. The main thing is the reliability of the insurance company and the ability to fulfill obligations under the policy. And this can be done with a greater degree of probability by insurance companies with government support. This means that even during a crisis the insurer is able to make all payments. You can also conduct your own analysis, based on reviews of insurance companies, their ratings, and studying official websites. To your own analysis, it is worth adding recommendations from friends and relatives about their experience of cooperation. Today there are more than a hundred companies on the insurance market. Therefore, it is quite difficult to make a choice. To help you make your choice, there are independent rating agencies, insurer associations, etc., which publish annual and quarterly ratings based on an analysis of the financial condition and volume of reported but not settled payment cases. You can safely trust this information.
Insurance company ratings
External factors, such as: the size and change of assets and equity, authorized capital, total insurance premium;
Does the company belong to some important stable market segments (associations), the company’s reputation, brand recognition and price, obligations to supervisory authorities, insurance portfolio; 
Management (owners, their financial indicators, whether the company is affiliated with companies from other industries, what is owned, risk management, attitude towards improving the quality of management, information infrastructure, existence of contracts with audit firms, access to these reports);
Geography of market presence (branch network).
Insurance business: insurance portfolio (its stability, types of insurance, risk percentage, reinsurance obligations);
Client base (structure of the client base, renewals, share of main clients, percentage of terminated contracts, percentage of active insurance agents);
Reinsurance (reinsurance of risks, their size, reliability of reinsurance policy);
Financial indicators (current liquidity ratio, large payments, fulfillment of obligations on them, availability of loans from the company, equity, accounts receivable);
Profitability and loss ratio (loss ratio, percentage of business expenses in the overall collection of insurance premiums);
Investment policy (investment objects, investment portfolio, its profitability, percentage of affiliates and subsidiaries).
The methodology for assigning a rating, taken as an example from the EXPERT RA agency, is presented in order to make it clear how difficult it is to objectively assess the condition of a company. Those. Ratings based on word of mouth are valid, but they are subjective. Reviews are also a relative indicator; they are often ordered or written on a wave of indignation, since among the clients there are both constantly satisfied and dissatisfied policyholders. It is extremely difficult to calculate the percentage of real reviews and custom ones yourself. 
List of insurance companies with state participation
The best insurance company is the one you can trust. Passing information by word of mouth may be productive, but not in this case. As mentioned above, the reliability of a company is quite difficult to assess. But still, based on the conclusions of the rating agencies, we present a list of Russian insurance companies with state participation: VTB Insurance, ROSGOSSTRAKH, SPJSC RESO-Garantiya, SOGAZ insurance group, AlfaStrakhovanie insurance group, Yugoria.
"VTB Insurance"
The insurance group was founded in 2000. It is a systematic organization and the largest in Russia. It has 114 branches in different cities of Russia. Standard & Poor's, a well-known American rating agency, assigned it a long-term financial strength rating of BB+. This is the highest figure among domestic companies. "EXPERT RA" assigned the highest rating A++ to the VTB Insurance group. The company has licenses for all insurance products available on the market. Disadvantages: Long claims settlement time. Summarizing the reviews about the company, we can say that conflict situations are rare, the company is reliable, but the insurance products are expensive. However, policyholders will prefer this company, especially those who have had negative experiences with other insurers. 
ROSGOSSTRAKH
Long-lived and the largest state insurance company, or rather, a group of organizations. Many people turn to this company for a policy, because the network is very developed, and agencies are represented even in remote places. "EXPERT RA" gave an A++ rating. It has licenses for all types of insurance services; in the regions, to a greater extent, the insurance portfolio consists of motor risks, i.e. MTPL policies. Due to monopolization in remote locations, agents often imposed additional insurance policies. After appeals to the Antimonopoly Committee, Rosgosstrakh Insurance Company's license to provide insurance under MTPL policies was temporarily revoked. In reviews you can often read about extremely long waits for payments, refusals to pay without reason, especially under compulsory motor liability insurance, but the court in this case is always on the side of the insured. They also write about the unreasonably underestimated damage assessment of this Russian insurance company with state support. The only plus in the reviews is a huge branch network and a large number of insurance agents.
SPAO "RESO-Garantiya"
It is also a systemically important company, founded in 1991. The policy is based on agency sales and agents with balanced insurance portfolios. It has more than 800 branches and more than 20 thousand agents. The number of clients - both legal entities and individuals - is more than 10 million. 
Licenses for more than 100 types of insurance. Priorities: OSAGO, VHI, mortgage insurance. The Standard & Poor's agency assigned a BB rating. The generalized reviews are due to the fact that the company bases its activities on the work of agents, and therefore the reviews are mostly negative due to the incompetent work of specific agents.
Insurance group "SOGAZ"
Systemically important company. It ranks second in Russia in terms of insurance premium collections. The group includes both domestic and foreign insurance companies. More than 15 million individuals and 45 thousand legal entities have SOGAZ insurance policies. One of the areas is sponsorship activities (the company is the official insurer of all KHL championships). Just as with Rosgosstrakh, there were also reviews about the imposition of additional policies to MTPL policies, the refusal to issue a policy without concluding another one - for life or property insurance of individuals. The positives in the reviews include prices for CASCO policies. The disadvantages, as in all large companies, speak only of the human factor in the work of specific agencies and branches.
State insurance company "Yugoria"
"Yugoria" has been operating in Russia for a long time. This company offers all standard insurance services. 
According to statistics, the organization has a reliability rating of A. It happens that it drops to B++. Accordingly, this stands for "Reliable" and "Acceptable Reliability". Which isn't too high. It is for this reason that people do not trust Ugoria too much. Many people are skeptical about organizations with such a rating. This means that there are certain shortcomings that do not allow the company to work with 100% quality.
Insurance group "AlfaStrakhovanie"
Founded in 1992. The company's policy is aimed at meeting the needs of corporate clients for insurance products. The company is one of the largest insurers. Also has licenses for more than 100 different types of insurance. A fairly decent insurance portfolio, more than 450 thousand companies and 25 million individuals have AlfaStrakhovanie SG policies. The international agency Fitch Ratings assigned a rating at the BB level. The company is also very reliable. The reviews, like all companies, talk about late payments and poor service, and specifically and unreasonably low payments when settling losses. They also note veiled conditions in voluntary insurance policies, which appear when an insured event occurs and the company applies for payment.
The list of health insurance companies with state participation includes a certain number of organizations. Here are some of them: MAKS-M, ROSNO-MS, SOGAZ-Med, Rosgosstrakh-Medicine LLC, Capital Medical Insurance CJSC, etc. 
Conclusion
The article is of a review nature; each person must subjectively decide which company to choose, based on his analysis or the positive experience of his friends or relatives with a particular company. But in any case, we must keep in mind that delays in payments for insurance claims are a normal occurrence in all insurance companies, including state-owned ones, the main thing is that they will pay in any case.
By the way, for more detailed and accurate information, you can refer to the Unified State Register of Insurance Business Entities. Data from the state register of insurance companies will help the common man navigate the insurance market.
Before insuring a car, many motorists look at the ratings of MTPL insurance companies that provide insurance services. This allows you to choose the best insurer. After all, rating developers focus not only on the financial performance of companies, but also on reviews from real clients. The ratio of payments and refusals and the average amount of compensation are also taken into account. This is important, because according to the Central Bank, about 2.7 million people applied for compensation under MTPL policies. True, 3.4% of requests were refused.
Main evaluation criteria
According to Law No. 40-FZ of April 25, 2002, owners of any vehicles must insure their motor vehicle liability. This is stated in Art. 4 of the said law. You can choose the best insurer if you look at the ratings of companies.
To evaluate the activities of companies that deal with insurance, several criteria are taken. This comprehensive approach allows us to create the most objective rating. Taken into account:
- reliability of the company;
- size of the authorized capital;
- reviews and evaluation of the insurer’s activities by real clients;
- the amount of insurance payments.
Depending on performance indicators, certain rating categories are assigned. The highest indicator is “A”. It can only be obtained by reliable companies, which immediately pay compensation when an insured event occurs.
A “B” rating is given to those firms that do not have problems with liquidity, but have delays in payments. It is not recommended to consider organizations that received a “C”, “D” or “E” based on the results of the analysis.
- Class A++ Exceptionally high level of reliability
- Class A+ Very high level of reliability.
- Class A High level of reliability.
- Class B++ Satisfactory level of reliability.
- Class B+ Low level of reliability.
- Class B Low level of reliability.
- C++ class Very low level of reliability.
- Class C+ Unsatisfactory level of reliability.
- Class C Failure to fulfill obligations.
- Class D Bankruptcy.
- Class E Revocation of license (not at the initiative of the company).
Rules for choosing an insurance company
It is advisable to choose a company that has been insuring civil liability of car owners for several years. You should only trust those who have been assigned an “A” reliability rating. The official rating of MTPL companies is based on financial statements and information from the Central Bank. They do not allow an objective assessment of the work of insurers.
Periodicals on automotive topics and statistical companies sometimes create their own “popular” ratings. They are based on reviews from car owners.
Rating agencies
There are several agencies in Russia that compile their own lists of the most reliable companies.
Expert RA evaluates:
- volumes of work of insurance companies;
- amount of capital;
- ratio of positive/negative decisions on payments.
Reliable companies are usually assigned an A++ rating. They have a stable development forecast. With a high degree of probability, we can assume that the situation will not change in subsequent years.
Expert rating of insurance companies for compulsory motor liability insurance
| Insurance Company | reliability | payout level | likelihood of legal action | reviews | final rating |
| AIG | 4,5 | 21% | 2,32% | 4 | 3,8 |
| Alfa insurance | 4,3 | 43% | 0,67% | 2 | 3,9 |
| Alliance /former ROSNO | 3,6 | 110% | 4,65% | 3 | 3 |
| VSK | 4,1 | 45% | 8,51% | 2 | 3,1 |
| VTB Insurance | 4,6 | 29% | 10,47% | 3 | 3,5 |
| Ingosstrakh | 4,6 | 56% | 0,13% | 2 | 4 |
| MAX | 4,5 | 92% | 13,83% | 2 | 3,4 |
| RESO-Garantiya | 4,4 | 52% | 1,41% | 2 | 3,9 |
| Rosgosstrakh | 4,6 | 52% | 13,09% | 1 | 3,3 |
| SOGAZ | 4,8 | 53% | 1,37% | 2 | 4,2 |
Reliability, reviews (negative) and the final rating are calculated on a five-point scale.
Reliability rating of insurance companies according to OSAGO
- SOGAZ - 4.8
- ERGO - 4.7
- VTB Insurance - 4.6
- Ingosstrakh - 4.6
- Rosgosstrakh - 4.6
- AIG / former Chartis - 4.5
- Surgutneftegaz - 4.5
- MAX - 4.5
- RESO-Garantiya - 4.4
- Chulpan - 4.4
- Spassky Gate - 4.4
- RSHB-Insurance - 4.4
Rating of insurance companies for MTPL payments
| Insurance Company | Average payment under compulsory motor liability insurance |
| Geopolis | RUB 118,333 |
| Verna | RUB 103,440 |
| Alliance | RUR 86,338 |
| Welfare General insurance | 80,000 ₽ |
| Muscovy | RUB 72,751 |
| Strizh them. S. Zhivago | RUB 71,667 |
| ASKO | RUB 71,203 |
| Renaissance Insurance | RUB 70,846 |
| Moscow region | RUB 70,435 |
| Rosgosstrakh | 69,362 RUR |
People's rating of insurance companies
- JSC "Intach Insurance"
- Renaissance Insurance
- AlfaInsurance
- Zetta Insurance
- Yugoria
- Soldier
- Ingosstrakh
- ZHASO
- Tinkoff Insurance
- UralSib Insurance
- BIN Insurance
- RESO-Garantiya
- SOGAZ
- Energy guarantor
- Agreement
- MAX
- Rosgosstrakh
Assessment and analysis of the activities of the insurance company
Video: Analysis of insurance companies and how to choose the right one
The best insurance companies in Moscow
Based on Central Bank statistics, experts assessed the activities of various companies and created a list.
The leading position is held by the joint venture "ZHASO". She has a minimal failure rate (only 0.5%). The amount of her compensation is also not large and on average amounts to almost 45 thousand rubles. And this is less than the average level of compensation by 3 thousand rubles. According to RAEX and RA Expert, the company has been assigned an exceptionally high level of A++. Total annual contributions for compulsory motor liability insurance amount to 2.5 million rubles.
The results of the Ugoria company are no worse. They refused to reimburse 0.7% of their customers. The amount of their contributions is 3.1 million rubles. The main shareholder of the company is Khanty-Mansiysk Autonomous Okrug. But this does not mean that it only works within its limits. The company has more than 60 representative offices in the Federation. The average amount of payments is 44 thousand rubles. But according to RA “Expert” the company was given a rating of “A”, its rating is under supervision. Analysts say it is a growing company.
IC "MAX" has been on the market since 1992. But she has been involved in compulsory motor liability insurance since 2003. After all, this type of activity requires a special license. This is stated in Art. 1 of Law 40-FZ of April 25, 2002. 0.8% of applied clients are rejected by IC MAX. The amount of average insurance compensation for this company is small - 35.4 thousand rubles. According to the analysis of RA Expert, this is a reliable company with a stable development forecast. Under the MTPL program, the amount of contributions to IC MAX is 3.7 billion rubles.
SD "VSK" is one of the largest in the Federation, clients under compulsory motor liability insurance brought in 18.2 billion rubles. The Military Insurance Company has already twice received gratitude from the President for its work. But in terms of the number of refusals, it ranks 4th - 1.4%. According to the indicators, the average amount of compensation is 42 thousand rubles. RA "Expert" confirms the reliability of this insurance house. It is rated "A++".
Firm failure rates "Alpha Insurance" the same as for SD "VSK". Their average payment amount is slightly lower - 41.8 thousand rubles. The total amount of their contributions is 10.6 billion rubles. This is a company that was assigned an “A++” rating by Expert RA. Her developmental prognosis is stable.
The amount of insurance payments in SAC "Energogarant" slightly higher – 45.6 thousand rubles. But they refuse 1.5% of clients who apply. Judging by the total amount of contributions, the company is not very popular. The total amount of insurance under MTPL is 2.8 billion rubles.
Uralsib offers a fairly high average amount of compensation - almost 51 thousand rubles. But this organization refuses 1.9% of its clients. 6 billion rubles were raised under compulsory motor liability insurance policies. The Expert rating agency assesses the reliability level of Uralsib as “A+”. It was increased, and the further development forecast is stable.
A subsidiary of an oil production company is popular "Transneft" with the same name. Since 2013, its owner has been the SOGAZ company. According to RA Expert, since 2011 it has held the position “A++”. But her payments are small - the average amount of compensation is 17.5 thousand rubles. She refuses 2.4% of clients. But few take insurance from her. The total amount of investments under MTPL policies is 0.4 billion rubles.
SPAO "Ingosstrakh" gives a refusal to 3.3% of people who apply. Their compensation averages 40.5 thousand rubles. The total amount of insurance under compulsory motor liability insurance policies is 15.5 billion rubles. This is a reliable company with an A++ rating and a stable forecast for further development.
One of the most famous is Rosgosstrakh. If we evaluate the size of insurance premiums, this is one of the largest companies. They equal 77 billion rubles. Also, PJSC IC Rosgosstrakh has one of the largest amounts of compensation - it is equal to 53.6 thousand rubles. True, 3.5% of all applicants are denied compensation for losses. The company has maintained the A++ reliability level, according to RA Expert, since 2008.
But that's not all rated insurers are. Don't forget about "RESO-guarantee" with an A++ rating. The amount of insurance premiums for compulsory motor liability insurance is quite large and amounts to 27.6 billion rubles. But they have a high number of refusals – 4.8%. The amount of compensation is 43.8 thousand rubles.
The average level of insurance claims for the Renaissance-Insurance group is quite large. They pay almost 53 thousand rubles. But they refuse to pay compensation to 5.1% of those who applied.
When choosing an insurance company, you need to take all this data into account. This is the only way to choose the best insurer, who will definitely pay the due compensation when an insured event occurs.
